Pool Service Agreement

1. Scope of Service

Our recurring pool service is designed to maintain a clean, safe, and properly balanced swimming pool.

Depending on your service plan, routine maintenance may include:

• Water testing and chemical balancing
• Skimming the pool surface
• Emptying skimmer and pump baskets
• Brushing pool walls, steps, and tile as needed
• Vacuuming as needed
• Inspecting visible equipment
• Checking filter pressure
• Routine equipment observations

Services not included in recurring maintenance may include, but are not limited to: green pool cleanups, acid washes, drain and refill services, leak detection, plumbing repairs, electrical repairs, equipment replacement, replastering, retiling, major debris removal, and any additional service outside normal maintenance. These services may be quoted separately.

2. Customer Responsibilities

To provide reliable service, customers agree to:

• Maintain an appropriate water level in the pool.
• Provide safe and unobstructed access to the pool and equipment.
• Secure pets during scheduled service visits.
• Maintain functioning electrical service to pool equipment.
• Notify TIKI TIDES of known hazards or unsafe conditions.
• Inform TIKI TIDES of any changes to gate codes or access instructions.

Pool Water Level: Customers are responsible for maintaining the proper water level in the pool. TIKI TIDES does not fill swimming pools. Low water levels can damage equipment and may prevent us from completing service safely.

3. Access to the Property

Customers are responsible for ensuring access to the pool during scheduled service visits.

If access is unavailable due to:

• Locked gates
• Blocked entrances
• Restrained access
• Unsecured pets
• Other conditions preventing safe access

The scheduled visit may be considered completed. A return visit may require an additional service charge.

4. Scheduling

While we strive to maintain consistent service days, arrival times are not guaranteed.

Service schedules may change due to:

• Weather
• Holidays
• Route optimization
• Equipment emergencies
• Staffing requirements
• Other operational circumstances

5. Weather & Acts Beyond Our Control

Service may be delayed, shortened, or rescheduled due to conditions including but not limited to:

• Lightning
• Heavy rain
• Freezing temperatures
• Flooding
• Severe weather
• Unsafe working conditions
• Utility interruptions
• Other circumstances beyond our reasonable control

6. Pool Water Chemistry

Routine chemicals necessary for normal weekly maintenance are included in your service plan unless otherwise stated.

However, unusual chemical demand may require additional treatments. Examples include:

• Algae blooms
• Green pools
• Heavy rainfall
• Large parties or excessive swimmer load
• Construction debris
• Fertilizer runoff
• Animal contamination
• Fireworks debris
• Excessive leaves or organic material

Additional treatments may be recommended at an additional cost with customer approval.

7. Customer-Added Chemicals

Customers should not add chemicals unless instructed by TIKI TIDES.

TIKI TIDES is not responsible for water chemistry issues resulting from chemicals added by anyone other than TIKI TIDES unless specifically directed by us.

8. Green Pools

Routine weekly maintenance is intended to maintain properly operating swimming pools.

Pools that have already turned green or require significant recovery may require:

• Multiple visits
• Additional chemicals
• Specialized treatments
• Separate pricing

9. Equipment

During routine service we visually inspect equipment for obvious concerns.

However, TIKI TIDES is not responsible for failures resulting from:

• Normal wear and tear
• Aging equipment
• Manufacturer defects
• Power outages
• Plumbing leaks
• Improper installation
• Pre-existing conditions
• Equipment modified or repaired by others

If equipment problems are discovered, we will notify the customer and provide repair recommendations when appropriate.

10. Repairs

Routine maintenance does not include repairs.

Any repairs beyond normal maintenance require customer approval unless immediate action is necessary to prevent further damage and prior authorization has been provided.

11. Swimming After Service

Some chemical treatments may require waiting periods before swimming.

Customers should follow any instructions provided by TIKI TIDES after chemical treatments or specialty services.

12. Promotions

New Customer Promotions: Promotional offers are available to new customers only unless otherwise stated. Promotional trials may only be redeemed once per household and generally apply to one month of service. Promotions cannot be combined unless specifically stated.

Promotional Services: Certain promotional services, including but not limited to complimentary filter cleanings, may be offered as part of promotional campaigns. These promotional services become available only after the customer enrolls in recurring service and remains in good standing.

Referral Program: Referral rewards are earned only after the referred customer signs up for recurring service and successfully begins paid recurring service. Submitting a referral alone does not qualify for a referral reward.

Promotional Changes: TIKI TIDES reserves the right to modify, suspend, or discontinue promotional offers at any time. Changes will not affect promotional benefits already earned unless otherwise stated.

13. Payments

Payment is due according to the terms provided at the time service is established.

• Late fees (if applicable)
• Suspension of service
• Cancellation of recurring service

Returned payments may be subject to additional fees.

14. Cancellation of Service

Customer Cancellation: Customers may cancel recurring service at any time by providing reasonable notice. Outstanding balances remain due.

TIKI TIDES Cancellation: TIKI TIDES reserves the right to refuse, suspend, or discontinue service at its discretion. Whenever practical, we will provide at least one week's notice before discontinuing recurring service. Immediate cancellation may occur if necessary due to safety concerns, threatening behavior, repeated non-payment, illegal activity, or circumstances that place our employees or equipment at risk.

15. Photos & Documentation

During service, TIKI TIDES may photograph:

• Pool conditions
• Equipment
• Repairs
• Damage
• Completed work

These photographs may be used for service documentation, customer communication, warranty support, internal training, and quality assurance.

16. Marketing Photography

TIKI TIDES may also use photographs of completed work for marketing purposes, including our website, social media, advertisements, and promotional materials.

We make reasonable efforts to avoid including people, house numbers, license plates, and other personally identifying information.

Customers who prefer their property not be used for marketing photographs may notify us in writing, and we will honor that request for future services.

17. Customer Satisfaction

We are committed to providing exceptional service.

If you believe we missed something or have concerns regarding a service visit, please notify us within 48 hours. We appreciate the opportunity to inspect the concern and make reasonable efforts to resolve legitimate issues.

18. Limitation of Liability

TIKI TIDES shall not be responsible for damages resulting from:

• Hidden leaks
• Underground plumbing failures
• Structural pool defects
• Manufacturer equipment failures
• Customer-added chemicals
• Improper use of pool equipment
• Weather events
• Acts of nature
• Conditions beyond our reasonable control

Nothing in this Agreement limits liability where prohibited by applicable law.

19. Changes to this Agreement

TIKI TIDES may update this Service Agreement from time to time.

The most current version will govern future services and will be made available upon request or through our website.

20. Contact Information

If you have questions regarding this Service Agreement, please contact:

• TIKI TIDES
• Email: Service@TikiTidesPools.com
• Phone: (346) 670 - 5016